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Q. Is
the management company experienced and available at all
times to answer my questions?
A. All clients and
staff know that they can call any time, day or night, to
speak directly to a nurse. When Best Home Care places a
paraprofessional in your home and a service or clinical
problem arises, a nurse is available at all times to
troubleshoot and resolve issues. |
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Q. Are services available
when I need them?
A. We are committed
to providing the most affordable service, 7 days a week,
24 hours a day, 365 days a year.
No minimum number of hours is required. Only a 24 hour
notice of cancellation of service is required. |
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Q. Do I have to pay for more
services than I need?
A. After careful
assessment, a plan is discussed with our clients and
their families to determine what level of service
coverage is needed and what skill level of staff is
required. This will never include more services than you
need, but will be a care plan adequate for safe keeping
in your home. |
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Q. What are your
requirements for staff being placed in my home? How do I
know that they are competent and reliable?
A. All of our staff
must meet the following
Requirements before being hired: |
- Evidence of experience
- Written testing for all skill
levels
- Submission of current license
and/or certification
- Ability to read, write and
speak English
- Two written references
- Criminal history checks (CORI)
- Current physicals, TB screen
- Staff are fully insured
according to laws of the state of Massachusetts
- Nurse Aid registry checks
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Q. Are all employees
supervised on a regular basis?
A. Yes |
- All staff are oriented and
receive ongoing training
- All employees receive an
introduction to the client and receive detailed
instructions regarding our clients’ needs
- A supervisor is available for
staff to discuss their cases at all times
- Regular supervision is provided
according to the client and caregiver needs
- During the supervisory visit,
the client’s condition and level of service is
reassessed
- All changes are reported to the
family and/or physician
Staff who are unable to meet the clients’ or
company’s expectations are dismissed
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